SplitNPlay Terms of Service

Last updated: 15 October 2026

These terms govern the use of the SplitNPlay web app ("the App"). By using the App you accept these terms. If you are a consumer, the rights the law gives you and that cannot be limited by contract always remain in force.

1. Who we are

The App is provided by VIALE IVAN COMMERCIAL AGENCY, sole proprietorship of Ivan Viale, Via Venezia 97, 36015 Schio (VI), Italy, VAT no. IT04427930245, REA VI-403298, PEC [email protected], email [email protected] ("we").

2. The service

The App separates the tracks of a song (vocals, drums, bass and other instruments) on your device, so you can practise playing over the rest of the song, and offers a player with mixer, speed and key change and section looping.

• Separation uses artificial intelligence models: the result depends on the song and is never perfect (traces of other instruments or sound artefacts may remain).
• Processing times depend on your device; the estimates shown are indicative.
• An up-to-date browser and enough free space are required. Some features (for example drums split into several parts) are available on computers only.

3. Account

• Using the App requires a personal account linked to your email address. The account may not be shared.
• Each plan allows a maximum number of devices; you can remove up to 3 per month.
• You are responsible for access to your mailbox, which is used to sign in.

4. Your songs and copyright

• You may use the App only with songs you have the right to use and only for your personal practice and study.
• We do not receive or store your music: processing happens on your device. You alone are responsible for the files you choose to process.
• Processed songs are saved encrypted with your account key: you can keep copies anywhere and open them on your devices, but not with another account.
• With the Max and Lifetime plans you can export open audio files, within the plan's monthly limit, for personal use only. Every exported file contains a code linked to your account. Publishing, distributing, selling or sharing exported files or separated tracks is prohibited.

5. Plans and payments

• Free: up to 5 songs in total, 4 tracks. Processed songs remain playable afterwards.
• Base, Pro, Max (monthly or yearly subscriptions) and Lifetime (one-time payment): features, limits and prices are shown in the App at the time of purchase. Prices include VAT.
• Purchases are sold through Link ("Sold through Link", a Stripe service), which acts as reseller (merchant of record): it handles payment, taxes, receipts, refunds and payment support under its own conditions, which you accept when paying.
• Subscriptions renew automatically at the end of each period. You can cancel at any time from your Link account (link.com) or from the App: the plan stays active until the end of the period already paid.
• Lifetime means: for the whole life of the SplitNPlay service, on the account used for the purchase.
• Add-ons: the cloud backup for the Base and Pro plans and the extra space blocks are separate subscriptions, with the same renewal and cancellation rules.
• We may change prices for the future: for running subscriptions a new price applies only from the renewal following at least 30 days' notice, and you can cancel before it applies.

5a. Cloud backup

• The Max and Lifetime plans include 20 GB of cloud backup; with Base and Pro it is available as an add-on. Blocks of 20 GB more can be added. There is no limit on the number of songs: only the space counts.
• Songs are saved in the cloud encrypted with your account key, so you can find them on your devices.
• When the space is full, new songs stay on the device only: no song already saved is deleted.
• If your plan no longer includes the cloud, your songs remain available for 60 days so you can download them; then they are deleted, with an email notice before.
• The cloud backup is a convenience, not an absolute guarantee: keep a copy of the songs you care about.

6. Withdrawal and refunds

Refund requests and the consumer right of withdrawal are handled by Link under its conditions and applicable law. If the service does not work as described, contact us at [email protected]: we will help you solve the problem or obtain a refund. The legal guarantee of conformity of digital content and services and the other mandatory consumer rights remain unaffected.

7. Gift codes and promotions

Gift and promotional codes are personal, non-transferable, not exchangeable for cash and usable once per account. They may have an expiry date and a maximum number of uses. We may cancel a code obtained or used fraudulently.

8. What you may not do

• circumvent or try to circumvent the encryption, plan limits or export counting;
• share the account, resell access or use the App in an automated way;
• decompile or modify the App, except as allowed by law and by the open-source licences of its components;
• use the App to infringe copyright or other rights of third parties.

In case of serious breach we may suspend or close the account, after notifying you where possible.

9. Third-party components

The App includes open-source software and models (listed in Settings → About → Open-source licences), each governed by its own licence.

10. Availability and changes to the service

We do our best to keep the service always available, but interruptions may occur for maintenance or external causes. We may update the App and these terms: we will notify you of substantial changes at least 30 days in advance; if you do not accept them you can cancel your subscription. Should the service ever close, we will announce it at least 90 days in advance and give you a way to keep listening to the songs you have already processed.

11. Liability

To the extent permitted by law we are not liable for indirect damage or for the loss of files saved on your device: keep copies of the songs you care about. We do not limit in any way our liability for wilful misconduct or gross negligence, for personal injury, or the consumer rights provided by law.

12. Deleting your account

You can delete your account at any time (Account → Delete account). You can choose deletion after 30 days, during which signing in is enough to keep it and find everything again, or immediate deletion. In both cases subscriptions stop renewing; periods already paid are not refunded, except as provided by law. In the end the account, its encryption key and the cloud songs are deleted: songs encrypted with that account can no longer be opened.

13. Governing law and disputes

These terms are governed by Italian law. If you are a consumer, the court of your place of residence has jurisdiction and you keep the protection of the mandatory rules of your country. For any problem please write to us first at [email protected]: we will look for an amicable solution.